Lowongan kerja team leader customer operation pt bank seabank indonesia

Team Leader Customer Operation (Solo)

Job Description :

• Involve and provide solutions to problems experienced by customers that cannot be handled by L1 Agents, to maintain customer satisfaction and Agent capability.
• Switch L1 agents to serve customers in accordance with specified service quality standards
• Monitor and evaluate Agent performance, provide learning or training opportunities, and take corrective action, so that Agents perform according to their productivity potential.
• Ensure L1 agent productivity meets specified targets
• Prepare and create Agent performance reports every week/month/year, to support future team performance evaluations.

Qualification :

• Minimum 3 (three) years working as a contact center in the banking industry or technology company
• Minimum Bachelor’s degree from any major
• Understand the operation of information & computer systems
• Understand verbal & non-verbal communication methods
• Able to communicate using minimally passive English
• Understand data processing and reporting

Tata cara melamar:

Bagi yang berminat dan memiliki kualifikasi yang dibutuhkan silahkan daftarkan diri kalian melalui link dibawah ini :

DAFTAR

• Hati-hati terhadap segala bentuk jenis penipuan, karena lowongan ini gratis tidak ada biaya dalam bentuk apapun.

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